Ownership Diagnostic

Who Owns This?

Identify where ownership and accountability are unclear across your core business processes.

This is not a performance evaluation. It's an organizational clarity tool.

Sales to Delivery Handoff

Who ensures sold work becomes delivered work?

One clear owner is responsible end-to-end

Ownership is shared or unclear

Responsibility shifts depending on situation

No one clearly owns this

Client Onboarding

Who owns the new client experience end-to-end?

One clear owner is responsible end-to-end

Ownership is shared or unclear

Responsibility shifts depending on situation

No one clearly owns this

Approvals and Exceptions

Who decides when standard rules don't apply?

One clear owner is responsible end-to-end

Ownership is shared or unclear

Responsibility shifts depending on situation

No one clearly owns this

Reporting and Metrics

Who owns data accuracy and insights?

One clear owner is responsible end-to-end

Ownership is shared or unclear

Responsibility shifts depending on situation

No one clearly owns this

Issue Escalation

Who owns problem resolution when things go wrong?

One clear owner is responsible end-to-end

Ownership is shared or unclear

Responsibility shifts depending on situation

No one clearly owns this

Automation Ownership

Who maintains and improves automated workflows?

One clear owner is responsible end-to-end

Ownership is shared or unclear

Responsibility shifts depending on situation

No one clearly owns this

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